Frequently Asked Questions

Starting on April 2, 2013, we will move the Photoshop.com storage and sharing service and Elements membership to our new cloud service, Revel.

When we launched Photoshop.com five years ago, you told us you were excited about having access to your photos even when you weren't in front of your computer.

The world has changed so much in the last five years — from how you take photos, to the type of “camera” you use, to how you share those photos with family and friends. We believe you deserve the best possible experience regardless of the device you’re using. We’ve been working hard to provide just that with Revel. Today, Revel is based on a modern technology platform and includes apps for iOS, Mac, and the web. You have the convenience of storing all your photos and accessing them on virtually any device, and you have the ability to effortlessly create and share beautiful web galleries. For those who wish to edit their photos, the apps feature an editor that’s based on industry-leading Adobe technology.

See more about the move.

The Photoshop.com storage and sharing service and Elements membership will move to Revel. The Photoshop.com website will still be your one-stop resource for information, education, and inspiration about the entire family of Photoshop products. Check back often for the latest news and updates — and remember that the Photoshop.com blog is a great place to start.

No. Only JPEG photos will be moved to Revel. If you have file formats other than JPEGs, we recommend archiving your complete Photoshop.com library to your computer. Archive now.

As of June 18, 2013, your photos and videos will no longer be accessible via Photoshop.com.

We will move your JPEG photos from Photoshop.com to Revel. We will also create a Revel account for you using your existing Adobe ID.

No. Only JPEG photos will be moved to Revel. If you have other file formats in your Photoshop.com library — like video or raw files — and they’re not already saved somewhere else, you’ll need to use the Adobe Media Downloader to save them to your computer before the Photoshop.com storage and sharing service closes on June 18, 2013. After that date, your files will no longer be accessible on Photoshop.com.

Only your edited photos will be moved to Revel. If you want your original photos, please use the Adobe Media Downloader, which will download both the original and the edited version.

No. Only JPEG photos will be moved to Revel.

Elements and Photoshop.com support a wide variety of file formats, including JPG, 3FR, ARW, CR2, CRW, DCR, DNG, ERF, GIF, IIQ, KDC, MEF, MFW, MOS, MRW, NEF, NRW, ORF, PEF, PIX, PNG, PSD, RAF, RAW, RW2, RWL, SR2, SRF, SRW, TIF, X3F, TIFF, 3G2, 3GP, DV, M2T, M2TS, MTS, M1V, M2V, M4V, MOD, MP4, MPEG, MPG, MOV, WMV, AVI, MPE, 3GPP, M2P, and FLV. To see which files have synced to Photoshop.com, log in to your account.

Please note that Revel currently supports JPEGs, so all other file types must be downloaded to your computer. Archive now.

Your album structure will be moved to Revel along with your JPEGs.

Your web galleries will become albums in Revel. Current album links will continue to work.

Group albums will not be moved, but the JPEG photos in the albums will be moved to Revel.

Yes.

No, unfortunately contacts and friend lists are not supported in Revel at this time.

Your JPEG photos will be moved to Revel between April 2, 2013 and June 18, 2013, and we will keep you updated as the move takes place.

All JPEG photos will be moved by June 18, 2013, and at that time the Photoshop.com storage and sharing service will close.

If you live in the U.S., your move will begin between April 2, 2013 and June 18, 2013. Once it begins, it should take 24 to 48 hours to move all of your JPEG photos. Click here to start your move now.

If you live outside the U.S., your move will begin as soon as you let us know you’d like us to move your photos to Revel. Click here to start your move.

If you live in the U.S., you don’t need to do anything. All your JPEG photos will automatically be moved to Revel between April 2, 2013 and June 18, 2013. We will keep you updated as the move takes place.

If you live outside the U.S., you just need to visit the migration page to start your move.

If your Photoshop.com library contains file formats other than JPEG photos, please be sure to archive your complete Photoshop.com library before 6/18/13. Archive now.

Visit the migration page and let us know you’d like us to move your photos as soon as possible.

If you live in the U.S., you can choose to opt out of having your photos moved.

If you live outside the U.S., nothing will happen until you tell us you want us to move your photos. Visit the migration page to start your move.

If you choose not to move your photos, please be sure to archive your complete Photoshop.com library to your computer. Archive now.

Revel doesn’t yet support file types other than JPEG photos. In the coming months, we will address key customer requests and expand Revel onto new platforms, devices, and file formats.

If you have file formats other than JPEGs — like video or raw files — and they’re not already saved somewhere else, please use the Adobe Media Downloader to save them to your computer before we close on June 18, 2013. In addition to JPEGs, your Photoshop.com library may include the following file formats: 3FR, ARW, CR2, CRW, DCR, DNG, ERF, GIF, IIQ, KDC, MEF, MFW, MOS, MRW, NEF, NRW, ORF, PEF, PIX, PNG, PSD, RAF, RAW, RW2, RWL, SR2, SRF, SRW, TIF, X3F, TIFF, 3G2, 3GP, DV, M2T, M2TS, MTS, M1V, M2V, M4V, MOD, MP4, MPEG, MPG, MOV, WMV, AVI, MPE, 3GPP, M2P, and FLV.

We highly recommend archiving your complete Photoshop.com library to your computer because, as of June 18, 2013, your photos and videos will no longer be accessible via Photoshop.com. Archive now with the Adobe Media Downloader.

Archive means saving all the files in your Photoshop.com library — including videos and photos in all formats — to your computer or hard drive.

The Adobe Media Downloader allows you to download your complete photoshop.com library to your computer so you have all of your assets.

If you uploaded photos directly to Photoshop.com via the website, then you will have photos stored there. Log in to Photoshop.com with your Adobe ID to view your photos.

If you have photos on Photoshop.com and would like to sync them with your Elements Organizer, go to Edit>Preferences>Backup/Synchronization to turn on sync. If some or all of the files in your Organizer are synced with Photoshop.com, you will already have copies of those files on your computer.

Yes, the files you download will be at the same resolution they were when you uploaded them.

All edited photos as well as the originals will be downloaded as JPEGs.

Your Photoshop.com account will remain accessible to you until June 18, 2013, but after your JPEG photos have been moved to Revel you will no longer be able to upload or edit files in Photoshop.com.

We’ll send you an update when we start moving your photos and when the move to Revel is complete. You can also see the status of your move on the migration page. Check your email for updates, too, including your spam or junk folder. Throughout the process, your photos will be backed up in the cloud.

It means that your move is in the queue and will begin between April 2, 2013 and June 18, 2013.

It means that your move is imminent. It should begin within days or hours.

If you live in the U.S., it means that you’ve chosen not to have us move your photos to Revel. Click here if you’ve changed your mind and you’d like us to move your photos.

If you live outside the U.S., it means you haven’t given us permission to move your photos. Click here to start your move.

Please be sure to archive your complete Photoshop.com library to your computer before June 18, 2013.

This means that your JPEG photos have been successfully moved to Revel.

Note: If you have file types other than JPEG photos in your Photoshop.com library, please be sure to archive your library before June 18, 2013.

If you have a very large Photoshop.com library, it may take some time for Revel to move all photos. Albums in particular may show up later. For best results, make sure you have the latest version of Revel installed on your Mac.

Click here to retrieve your Adobe ID.

Visit the forum for assistance.

Revel is a photo sharing app that is based on a modern technology platform. Download the app on your iOS device, on your Mac computer, or go to www.adoberevel.com; upload all your photos from each device or computer; now all your photos are together stored in one place and you can access them anytime.

Revel was designed to address the changing needs introduced by the new multi-device world we now live in and allows you to access your photos, easily find photos, browse your photos for personal enjoyment and to easily share your photos with others in a way that recaptures the emotion and importance of the original experience. With Revel you have sharing options: share albums privately on adoberevel.com by emailing a link, or share chosen photos publicly on your favorite social networks. If you choose, you can use the editing tools in the Revel apps to make quick changes and add fun effects to your photos.

You can use the free version of Revel or upgrade to Revel Premium to receive unlimited uploads.

Revel is currently available for Mac and iOS, as well as on the web at adoberevel.com. In the coming months, we will expand Revel onto new platforms, devices, and file formats so we can better meet your needs.

See more about the move or learn more about Revel.

With Revel, you can organize, edit, and share your photos on all your devices, wherever you are.

• Access your photos almost anywhere you go.
• Keep your photos backed up in the cloud.
• Organize, edit, and share across multiple devices.
• Create beautiful web galleries that automatically update on your devices.

Learn more about Revel.

Your photos will be backed up and secure in the Revel cloud.

Revel allows access to your photos and photo edits across multiple devices with unlimited online photo storage. Learn more.

Revel is a free app that offers unlimited photo storage and the ability to import up to 50 photos per month. Revel Premium is $5.99/month and allows you to import and store as many photos as you want, anytime you want.

There is currently a Revel app for the web, iPhone, iPad, and Mac as well as a Revel Importer for Android^™ devices. For more information, please visit AdobeRevel.com.

Revel supports the JPEG format, as the vast majority of our users work exclusively with JPEG photos. In the coming months, we will expand onto new file formats. We welcome your feedback on additional file types to support in the future.

In the coming months, we will expand Revel onto new platforms, devices, and file formats.

The key differences are as follows:

• iPhone, iPad and Mac — Access, organize, edit, and share your photos on all your iOS devices, anywhere you are.
• Web — Upload, access, and view your photos via your web browser.
• Revel Importer for Android — Import photos on your Android devices.

In the coming months, we will expand Revel onto new platforms, devices, and file formats.

Not yet, but we plan to offer support for these features in the future and we will preserve this information when we move your files.

Photoshop.com supports the following file formats – 3FR, ARW, CR2, CRW, DCR, DNG, ERF, GIF, IIQ, KDC, MEF, MFW, MOS, MRW, NEF, NRW, ORF, PEF, PIX, PNG, PSD, RAF, RAW, RW2, RWL, SR2, SRF, SRW, TIF, X3F, TIFF, 3G2, 3GP, DV, M2T, M2TS, MTS, M1V, M2V, M4V, MOD, MP4, MPEG, MPG, MOV, WMV, AVI, MPE, 3GPP, M2P, and FLV.

We will send you an email to let you know when your move is complete and you can start using Revel. Or, if you’d like to start using Revel right away, click here to start moving your files now.

You can access your photo library via AdobeRevel.com — just log in with your Adobe ID and password, and use the web version of Revel to upload, access, and view your photos. You can also access your library via your iPhone, iPad and Mac. Just download the apps from the iTunes and Mac App Stores to access, edit, and share your photos across your devices, wherever you are. And you can import and view your photos on Android devices and can download the app from the Google Play App Store.

First, log in to your Photoshop.com account with your Adobe ID and check to see that the photos you are looking for are really there. If they are, it’s likely that they’re in a format not supported by Revel, so you should use the Adobe Media Downloader to save them to your computer. If they are JPEG photos and they haven’t moved to Revel, you can get assistance here.

With Revel, your photos are stored in two places: Adobe’s secure cloud and the hard drive on your Mac if you have Revel installed there and have “Keep All Originals” set to “On.” This is the default setting.

You can disable this setting if you know you have your originals stored safely elsewhere, or if you don’t have enough disk space on your Mac to accommodate all photos.

The iPhone, iPad, iPod Touch, and AdobeRevel.com browser do not support the Keep All Originals feature.

No worries — if you quit Revel while your photos are downloading, the download will restart the next time you launch Revel.

Visit AdobeRevel.com or the Revel Help page for help and how-tos.

If your existing Revel account uses the same Adobe ID as your Photoshop.com account, your JPEGs will be moved to your existing Revel account. Otherwise, a new Revel account will be created using the same Adobe ID you use for your Photoshop.com account.

Revel accounts can be merged manually. Use the Adobe Media Downloader to download all of the JPEG photos from your Photoshop.com library and then upload those photos to your existing Revel account.

Your JPEG photos will be moved to a new Revel photo library called “Photoshop.com” in your existing account. To view them in the Revel app, select the Settings Icon and click on the library. To view them in AdobeRevel.com, select the file cabinet icon in the upper left and select the library.

If you have a free Revel account, it will automatically be upgraded to Revel Premium. If you have a Revel Premium account, please visit the forum for assistance.

Your JPEG photos will be moved to a new Revel photo library called “Photoshop.com” in your existing account. To view them in the Revel app, select the Settings Icon and click on the library. To view them in AdobeRevel.com, select the file cabinet icon in the upper left and select the library

To use Revel Premium on your computer, go to AdobeRevel.com and log in with your Adobe ID. To use Revel Premium on your mobile devices, just download the Revel app to your iPhone, iPad, and Mac. Then simply log in to Revel with your Adobe ID and password, tap or click the Settings menu, and you’ll see that your account has been credited with a complimentary one-year subscription to Revel Premium.

You can upgrade to Revel Premium from the Settings menu within the Revel app or on AdobeRevel.com.

Your JPEG photos will be moved to Revel starting April 2, 2013. With Photoshop Elements 11 you can import photos directly from Revel, and you can share photos from your Elements 11 Organizer to AdobeRevel.com.

To thank you for being a loyal Elements customer, we’re offering you a complimentary upgrade to Photoshop Elements 11 software and a free, one-year subscription to Revel Premium. You will also receive a pro-rated refund for your unused subscription, if applicable.

To claim your upgrade, click here and sign in with the email address associated with your Adobe ID. Once your email address is validated, you will receive an email with instructions on how to download your upgrade.

We will create your Revel Premium account for you. Once your move is complete, you can access your complimentary one-year subscription by signing in to AdobeRevel.com with your Adobe ID and password. Or, you can download the free Revel app to your iPhone, iPad, or Mac, sign in with your Adobe ID and password, and go to the Settings menu to see that your account has been credited with a free one-year Premium subscription.

Yes, we will be delivering pro-rated refunds to the same credit card you used to pay for your Elements Plus membership. If that credit card is no longer valid, we will send you an email about next steps.

We will create your Revel Premium account for you. Once your move is complete, you can claim your complimentary one-year subscription by signing in to AdobeRevel.com with your Adobe ID and password. Or, you can download the free Revel app to your iPhone, iPad, or Mac, sign in with your Adobe ID and password, and go to the Settings menu to see that your account has been credited with a free one-year Premium subscription.

Yes.

Refunds will be credited to the same credit card you used to pay for your subscription. (If that credit card is no longer valid, we will send you an email about next steps.)

Your JPEG photos will be moved to Revel starting April 2, 2013 and we’ll create a Revel account for you. All you’ll need to do is log in to AdobeRevel.com with your Adobe ID and password to access your photos and then download the Revel apps to your iPhone, iPad, and Mac to access your photos across your devices. If you use Photoshop Elements 11, you can share photos from your Elements 11 Organizer to AdobeRevel.com and vice versa.

Adobe Photoshop Elements 11 and Adobe Premiere Elements 11 do not offer Elements membership as an integrated, in-product service. This means that the following features are not available in Elements 11 — nor will they be available in previous versions of Elements after June 18, 2013:

• Syncing of albums, photos, and videos between Elements Organizer software and the Photoshop.com online Organizer
• Automatic backup and storage of your photos and videos
• Ongoing delivery of new templates, artwork, and movie themes (for Elements Plus membership subscribers)
• Elements Inspiration Browser

However, Elements 11 is integrated with Revel, so you can share your photos to Revel for access on the web and across your mobile devices. You can also import your Revel photos to Elements 11 for editing and creating.

Photo upload, auto-syncing, and backup will be available until your photos have been moved to Revel. We will notify you when your move is complete and you can access your photos on Revel. You will be able to view your Elements Organizer photos on Photoshop.com until June 18, 2013, when the storage and sharing service closes.

Try Revel! We think you’ll love using the app and having access to all your photos on all your devices. We will continually add functionality to create the best experience for reliving your memories wherever you are.

With Elements 11, you can share JPEG photos from your Organizer to AdobeRevel.com so you can access, edit, and share across your mobile devices. In Elements 11, just go to the Share tab in the Organizer. Also, you can import JPEG photos from AdobeRevel.com to your Elements 11 Organizer. Just go to File>Import from Revel in the Photoshop Elements Organizer.

You can share photos from your Elements 11 Organizer to AdobeRevel.com. With previous version of Elements, there is no direct connection to Revel.

Elements 11 allows you to import/share photos to Revel and vice versa. Once your Elements photos are in Revel, you can then access them on the web at AdobeRevel.com or on your iOS devices via the Revel apps for iPhone, iPad and Mac. We will continually add functionality to Revel and Elements in the future.

Yes. Changes to Elements membership do not affect the other sharing options in Elements 11. Just as before, you can share via email or upload your media directly to Facebook, Flickr, YouTube^™, and other popular sharing sites — and now you can share videos to Vimeo^® as well. Both products also let you share photos, videos, and Online Albums via Photoshop Showcase.

Until June 18, 2013, if you are using Adobe Photoshop Elements or Adobe Premiere Elements versions 7 through 10 and have sync turned on, you can access your synced photos and videos via your desktop Organizer or online at Photoshop.com. Just sign in with your Adobe ID.

In your Elements Organizer, go to Edit>Preferences>Backup/Synchronization. You’ll be able to see which albums are selected for synchronization. In many cases, by default, your entire catalog (all your assets) is synchronized to Photoshop.com. You can also see everything that is synced on Photoshop.com. Go to Photoshop.com and select “Photoshop Express Organizer” under the “Online Tools” menu. And sign in with your Adobe ID and password.

First, take a look through this FAQ. If you don’t find the answers you’re looking for, visit the dedicated forum.

There are many ways to get help with Elements. For Adobe Photoshop Elements, visit our Getting Started pages or Help docs. You can also view “how-to” videos on Adobe TV, and you can ask questions and get answers from fellow Elements users in Community Help.

For Adobe Premiere Elements, visit the Help docs. You can also view “how-to” videos on Adobe TV, and you can ask questions and get answers from fellow Elements users in Community Help.

Your Photoshop.com library will remain accessible for viewing and sharing until June 18, 2013, but once we begin moving your photos to Revel you will no longer be able to upload photos to your Photoshop.com library. After June 18, 2013, the Photoshop.com storage and sharing services will be closed. The Photoshop.com website will remain live and continue to offer product information, trial software, photo editing functionality, customer spotlights, tutorials, and other resources.

You can access your Photoshop.com account until June 18, 2013. Simply log in with your Adobe ID and password.

First, please take a look through this FAQ. If you don’t find the answers you’re looking for, visit the dedicated forum.

On June 18, 2013, Revel will replace the Photoshop.com storage and sharing service. The Photoshop.com website will remain live and continue to offer product information, trial software, photo editing functionality, customer spotlights, tutorials, and other resources.

Click here to retrieve your Adobe ID or password.

Your Adobe ID and password is used to authenticate your identity. Find out more about your Adobe ID.

Click here to opt out of having your photos moved to Revel. Please be sure to archive your Photoshop.com library. Archive now.

The email you received was an operational notice regarding changes to Elements membership. Only users who may be affected by these changes received this email.