Frequently Asked Questions

Overview

In February 2013, we announced that we were discontinuing the Photoshop.com sharing and storage and Elements membership service. At that time, we offered customers the option to have their photos moved to Adobe® Revel™ and to download their entire Photoshop.com library to their computer.

The migration is now complete, and as of July 15, 2013, the Photoshop.com storage and sharing service is no longer available. Please note that the Photoshop.com website will continue to be the destination for Photoshop product information and inspiration.

  • We have a dedicated forum for your questions and feedback. We value your input and strive to make your experience with Revel as easy as possible.
  • Check out the Revel website for information about our new consumer offerings at adoberevel.com.

The following Frequently Asked Questions should answer most of your questions about the move from Photoshop.com storage and sharing service and Elements membership to Revel and the status now that the service is closed.

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Revel basics: What is Revel?

What is Revel?

Adobe Revel is a photo sharing and cloud storage app based on a modern technology platform and was designed from its inception to employ new technologies. Revel was designed to address the changing needs introduced by the new multi-device world we now live in and has a focus on archiving, organization, and sharing across devices. It is currently available for Mac and iOS platforms, and can be used on a Web Browser at adoberevel.com. We plan to release a version for Android and Windows in the future.

Revel keeps your photos organized in libraries and albums. For those who wish to edit their photos, the app features an editor based on industry-leading Adobe technology. You can also share albums privately by emailing a link or share photos publicly on your favorite social networks.

Photos in Revel are automatically synced across all of your devices, so you always have access to your latest photos no matter where you are or what device you happen to be using. Photos are stored in the cloud so they don't duplicate storage on each device.

This is just the beginning. In the coming months, we will expand Revel onto new platforms, devices, and file formats so we can better meet your needs.

Use Revel for free or upgrade to Revel Premium for $5.99 per month and get unlimited uploads and storage.

See more about the move or learn more about Revel.

Or visit our dedicated Revel forum to provide feedback at: http://forums.adobe.com/community/revel

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Move basics: What are the key things I need to know?

What happened?

Over the course of the last 6 months, we moved the Photoshop.com storage and sharing service and Elements membership to our new cloud service, Revel.

Why did this move happen?

When we launched Photoshop.com five years ago, you told us you were excited about having access to your photos even when you weren't in front of your computer.

The world has changed so much in the last five years — from how you take photos, to the type of “camera” you use, to how you share those photos with family and friends. We believe you deserve the best possible experience regardless of the device you’re using. We’ve been working hard to provide just that with Revel. Today, Revel is based on a modern technology platform and includes apps for iOS, Mac, and the web. You have the convenience of storing all your photos and accessing them on virtually any device, and you have the ability to effortlessly create and share beautiful web galleries. For those who wish to edit their photos, the apps feature an editor that’s based on industry-leading Adobe technology.

See more about the move.

What parts of Photoshop.com were affected by this move?

The Photoshop.com storage and sharing service and Elements membership. The Photoshop.com website will continue to be your one-stop resource for information, education, and inspiration about the entire family of Photoshop products. Check back often for the latest news and updates—and remember that the Photoshop.com blog is a great place to start.

Were all photo formats included in this move?

No. Only JPEG photos were moved to Revel. We recommended that file formats other than JPEGs, be archived to your computer.

Now that the service is closed, what happened to my photos and videos in my Photoshop.com library?

As of July 15, 2013, your photos and videos are no longer accessible via Photoshop.com.

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What was moved?

What was moved to Revel?

In the US, if you did nothing, your JPEG photos were moved from Photoshop.com to Revel. In the rest of the world, for those who gave us permission, your photos were moved to Revel. We also created a Revel account for you using your existing Adobe ID and password.

Were all my photos moved to Revel?

No. Only JPEG photos were moved to Revel. If you had other file formats in your Photoshop.com library — like video or raw files — you were instructed to archive those to your computer.

For photos that I edited in Photoshop.com, was my original, unedited photo also moved to Revel?

Only your edited photos were moved to Revel.

I had some videos stored in my Photoshop.com account. Were they moved to Revel?

No. Only JPEG photos were moved to Revel.

Along with my JPEGs, what information was moved from my Photoshop.com library to Revel?

Your album structure was moved to Revel along with your JPEGs.

Were my web galleries moved to Revel?

Your web galleries became albums in Revel.

Were my group albums moved to Revel?

Group albums were not moved, but the JPEG photos in the albums were moved to Revel.

Is my Photoshop.com contacts and friend list available in Revel?

No, unfortunately contacts and friend lists are not supported in Revel at this time.

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What do I need to do?

Now that my photos have been moved to Revel, what do I need to do?

There are a few ways that you can access your photos in Revel –

  • Sign into adoberevel.com with your Adobe ID to view all of your photos in the web version of Revel.
  • Download the Revel app to your iPhone, iPad, and Mac (Android coming soon) to be able to enjoy all of your photos on the web, as well as, on your mobile devices. When you add or edit photos on one device, those changes will be seen across all your Revel enabled devices.
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What’s the status of my move?

How do I know that my photos have been moved?

You should have received an update when we started moving your photos and when the move to Revel was complete. Sign into Revel Web at adoberevel.com to see your photos.

I received notification that my migration was completed, but I don’t see all my photos in Revel on my Mac OS.

For best results, make sure you have the latest version of Revel installed on your Mac. If you still cannot see you photos, please contact us via the forum.

If you had an existing Revel account with an existing library and photos, then migrated photos were placed in a library named “Photoshop.com Library”. If you did not have an existing account, then the photos were placed in “<your first name>’s Library”.

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Login and access

I forgot my Adobe ID and/or password. How do I retrieve them?

Click here to retrieve your Adobe ID.

I no longer have access to the email associated with my Photoshop.com account. What should I do?

Visit the forum for assistance.

What can I do with Revel?

With Revel, you can organize, edit, and share your photos on all your devices, wherever you are.

  • Access your photos almost anywhere you go.
  • Keep your photos backed up in the cloud.
  • Organize, edit, and share across multiple devices.
  • Create beautiful web galleries that automatically update on your devices.

Learn more about Revel.

Where are my photos stored in Revel?

Your photos are backed up and secure in the Revel cloud.

How is Revel different from Elements membership and Photoshop.com?

Revel allows access to your photos and photo edits across multiple devices with unlimited online photo storage. Learn more.

What’s the difference between Revel and Revel Premium?

Revel is a free app that offers unlimited photo storage and the ability to import up to 50 photos per month. Revel Premium is $5.99/month and allows you to import and store as many photos as you want, anytime you want.

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Revel platforms, devices, formats

What platforms and devices does Revel support?

There is currently a Revel app for the web, iPhone, iPad, and Mac as well as a Revel Importer for Android devices. For more information, please visit adoberevel.com.

What file formats does Revel support?

Revel supports the JPEG format, as the vast majority of our users work exclusively with JPEG photos. In the coming months, we will expand onto new file formats. We welcome your feedback on additional file types to support in the future.

When will Revel support Windows, galleries, and additional file formats?

In the coming months, we will expand Revel onto new platforms, devices, and file formats.

What are the differences between the Revel apps for different devices and platforms?

The key differences are as follows:

  • iPhone, iPad and Mac — Access, organize, edit, and share your photos on all your iOS devices, anywhere you are.
  • Web — Upload, access, and view your photos via your web browser.
  • Revel Importer for Android — Import photos on your Android devices.

In the coming months, we will expand Revel onto new platforms, devices, and file formats.

Does Revel support keyword tags and other metadata from Elements?

Not yet, but we plan to offer support for these features in the future and we will preserve this information when we move your files.

What file formats does Photoshop.com support that Revel doesn’t yet support?

Photoshop.com supports the following file formats – 3FR, ARW, CR2, CRW, DCR, DNG, ERF, GIF, IIQ, KDC, MEF, MFW, MOS, MRW, NEF, NRW, ORF, PEF, PIX, PNG, PSD, RAF, RAW, RW2, RWL, SR2, SRF, SRW, TIF, X3F, TIFF, 3G2, 3GP, DV, M2T, M2TS, MTS, M1V, M2V, M4V, MOD, MP4, MPEG, MPG, MOV, WMV, AVI, MPE, 3GPP, M2P, and FLV.

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Getting started with Revel

When can I start using Revel?

You can start using Revel right now – adoberevel.com.

How can I access my photos and use Revel?

You can access your photo library via adoberevel.com — just log in with your Adobe ID and password, and use the web version of Revel to upload, access, and view your photos. You can also access your library via your iPhone, iPad and Mac. Just download the apps from the iTunes and Mac App Stores to access, edit, and share your photos across your devices, wherever you are. And you can import and view your photos on Android devices and can download the app from the Google Play App Store.

I have the Mac OS X Revel app. Why are my photos downloading to my Mac?

With Revel, your photos are stored in two places: Adobe’s secure cloud and the hard drive on your Mac if you have Revel installed there and have “Keep All Originals” set to “On.” This is the default setting.

You can disable this setting if you know you have your originals stored safely elsewhere, or if you don’t have enough disk space on your Mac to accommodate all photos.

The iPhone, iPad, iPod Touch, and adoberevel.com browser do not support the Keep All Originals feature.

Where can I learn more about how to use Revel?

Visit adoberevel.com or the Revel Help page for help and how-tos.

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Information for users who already have a Revel account

I already have a Revel account. What do I need to know?

If your existing Revel account uses the same Adobe ID as your Photoshop.com account, your JPEGs were moved to your existing Revel account. Otherwise, a new Revel account was created using the same Adobe ID you used for your Photoshop.com account. If you had an existing Revel account with an existing library and photos, then your photos were moved to a library named “Photoshop.com Library”. If you did not have an existing account, then the photos were placed in “<your first name>’s Library”.

I already have a Revel account with a different Adobe ID than my Photoshop.com account. How can I merge my existing Revel account with the one you’re going to create for me?

Revel accounts can be merged manually by uploading your photos to your existing Revel account.

I already have a Revel account with the same Adobe ID as my Photoshop.com account. Which Revel photo library were my JPEG photos moved to?

Your JPEG photos were moved to a new Revel photo library called “Photoshop.com” in your existing account. To view them in the Revel app, select the Settings Icon and click on the library. To view them in adoberevel.com, choose the library from the list in the upper left.

I already have a Revel account and now I’m eligible for a free year of Revel Premium. How do I add my complimentary one-year subscription to my current account?

If you have a free Revel account, it will automatically be upgraded to Revel Premium. If you have a Revel Premium account, please visit the forum for assistance.

Where can I find my Photoshop.com photos in my existing Revel account?

Your JPEG photos were moved to a new Revel photo library called “Photoshop.com” in your existing account. To view them in the Revel app, select the Settings Icon and click on the library. To view them in adoberevel.com, choose the library from the list in the upper left.

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Upgrading to Revel Premium

I’m eligible for the upgrade to Revel Premium. How do I get Revel Premium onto my computer and mobile devices?

To use Revel Premium on your computer, go to adoberevel.com and log in with your Adobe ID. To use Revel Premium on your mobile devices, just download the Revel app to your iPhone, iPad, and Mac. Then simply log in to Revel with your Adobe ID and password, tap or click the Settings menu, and you’ll see that your account has been credited with a complimentary one-year subscription to Revel Premium.

How can I upgrade from Revel to Revel Premium?

You can upgrade to Revel Premium from the Settings menu within the Revel app or on adoberevel.com.

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Information for Elements Plus and Photoshop.com paid users

I was an Elements Plus member. What happens next?

Your JPEG photos were moved to Revel. With Photoshop Elements 11 you can import photos directly from Revel, and you can share photos from your Elements 11 Organizer to adoberevel.com.

I was an Elements Plus member. How can I claim my complimentary one-year subscription to Revel Premium?

We created your Revel Premium account for you. You can access your complimentary one-year subscription by signing in to adoberevel.com with your Adobe ID and password. Or, you can download the free Revel app to your iPhone, iPad, or Mac, sign in with your Adobe ID and password, and go to the Settings menu to see that your account has been credited with a free one-year Premium subscription.

I was an Elements Plus member. Can I get a refund for my annual Plus membership?

Yes, you should have received a pro-rated refund to the same credit card you used to pay for your Elements Plus membership.

I had a paid Photoshop.com storage plan. How can I claim my complimentary one-year subscription to Revel Premium?

We created a Revel Premium account for you. You can claim your complimentary one-year subscription by signing in to adoberevel.com with your Adobe ID and password. Or, you can download the free Revel app to your iPhone, iPad, or Mac, sign in with your Adobe ID and password, and go to the Settings menu to see that your account has been credited with a free one-year Premium subscription.

How were refunds delivered?

Refunds were credited to the same credit card you used to pay for your subscription.

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Information for Elements users with free Photoshop.com accounts

I had a free Elements membership or Photoshop.com account. What happens next?

Your JPEG photos were moved to Revel. All you need to do is log in to adoberevel.com with your Adobe ID and password to access your photos and then download the Revel apps to your iPhone, iPad, and Mac to access your photos across your devices. If you use Photoshop Elements 11, you can share photos from your Elements 11 Organizer to adoberevel.com and vice versa.

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Changes to Elements membership

How has Elements membership changed in Adobe Photoshop Elements 11 and Adobe Premiere® Elements 11?

Adobe Photoshop Elements 11 and Adobe Premiere Elements 11 do not offer Elements membership as an integrated, in-product service. This means that the following features are not available in Elements 11 — nor will they be available in previous versions of Elements after July 15, 2013:

  • Syncing of albums, photos, and videos between Elements Organizer software and the Photoshop.com online Organizer
  • Automatic backup and storage of your photos and videos
  • Ongoing delivery of new templates, artwork, and movie themes (for Elements Plus membership subscribers)
  • Elements Inspiration Browser

However, Elements 11 is integrated with Revel, so you can share your photos to Revel for access on the web and across your mobile devices. You can also import your Revel photos to Elements 11 for editing and creating.

I like how Elements membership works now. What should I do?

Try Revel! We think you’ll love using the app and having access to all your photos on all your devices. We will continually add functionality to create the best experience for reliving your memories wherever you are.

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Using Revel with Elements

How can I use Revel with my Elements 11 software?

With Elements 11, you can share JPEG photos from your Organizer to adoberevel.com so you can access, edit, and share across your mobile devices. In Elements 11, just go to the Share tab in the Organizer. Also, you can import JPEG photos from adoberevel.com to your Elements 11 Organizer. Just go to File>Import from Revel in the Photoshop Elements Organizer. For more information, click here.

Can I use Revel with earlier versions of Elements?

You can share photos from your Elements 11 Organizer to adoberevel.com. With previous version of Elements, there is no direct connection to Revel.

Will my Elements 11 software automatically sync and back up files to Revel?

Elements 11 allows you to import/share photos to Revel and vice versa. Once your Elements photos are in Revel, you can then access them on the web at adoberevel.com or on your iOS devices via the Revel apps for iPhone, iPad and Mac. We will continually add functionality to Revel and Elements in the future.

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Other ways to share photos with Elements 11 software

Can I still share my photos and videos to Facebook, YouTube, and other services from Elements 11 software?

Yes. Changes to Elements membership do not affect the other sharing options in Elements 11. Just as before, you can share via email or upload your media directly to Facebook, Flickr, YouTube, and other popular sharing sites — and now you can share videos to Vimeo® as well. Both products also let you share photos, videos, and Online Albums via Photoshop Showcase.

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Getting Help with Elements membership and Elements software

Where can I get help with Elements membership?

First, take a look through this FAQ. If you don’t find the answers you’re looking for, visit the dedicated forum.

How can I get help with my Elements software?

There are many ways to get help with Elements. For Adobe Photoshop Elements, visit our Getting Started pages or Help docs. You can also view “how-to” videos on Adobe TV, and you can ask questions and get answers from fellow Elements users in Community Help.

For Adobe Premiere Elements, visit the Help docs. You can also view “how-to” videos on Adobe TV, and you can ask questions and get answers from fellow Elements users in Community Help.

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Information for customers with Photoshop.com accounts only

How will this change the way I use Photoshop.com?

As of July 15 2013, the Photoshop.com storage and sharing services are closed. The Photoshop.com website will remain live and continue to offer product information, trial software, photo editing functionality, customer spotlights, tutorials, and other resources.

What will happen to Photoshop.com?
As of July 15, 2013, The Photoshop.com storage and sharing service is no longer available. Revel is our new cloud storage and sharing service that allows viewing and sharing of photos broader than the web on mobile devices. Visit adoberevel.com for more information about the Revel offerings.

The Photoshop.com website will remain live and continue to offer product information, trial software, photo editing functionality, customer spotlights, tutorials, and other resources.

How do I retrieve my Adobe ID name or password?

Click here to retrieve your Adobe ID or password.

What’s an Adobe ID anyway?

Your Adobe ID and password is used to authenticate your identity. Find out more about your Adobe ID.

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Email communications from Adobe

I opted out of marketing email from Adobe. Why did I get an email about Elements membership?

The email you received was an operational notice regarding changes to Elements membership. Only users who may be affected by these changes received this email.

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